Terms And Conditions

The Basics

These conditions cover our website, our estimates, and our general interactions with you. In the case of ongoing or substantial commercial work, we determine the exact scope, schedule, and price in a written service agreement or proposal.

Should there be any contradiction between this and the signed agreement, the signed agreement shall take precedence.

Who We Are

Breathe Easy Cleaning provides commercial and residential cleaning across the Lower Mainland and the Fraser Valley, including Abbotsford, Chilliwack, and Mission.

We work with offices, restaurants and food businesses, retail, healthcare and wellness, education and childcare, industrial and warehouse spaces, property management, hospitality, community spaces, and homes.

In these terms, "we," "us," and "our" mean Breathe Easy Cleaning. "You" means the person or business booking a service.

Our Services

We clean offices, homes, windows, and floors. You can choose a one-time deep clean or set up a regular plan.

What we do depends on what we agree on together. If you're not sure if something is included, please ask us before we begin.

Estimates and Pricing

Our estimates are free. They're based on the size, condition, and needs of your space, and what you tell us.

The final price may change if the space differs from what you tell us. We'll confirm any change with you before we go ahead.

Access and Preparation

Please make sure we can access your space at the agreed time, and that water and power are on.

If you provide keys, codes, or alarm access, we'll keep them safe and use them only for your cleaning. If we can't get in, we may need to charge a cancellation fee.

Scheduling and Cancellations

Please give us at least [24 hours'] notice to cancel or reschedule a visit.

Late cancellations or lockouts may be charged a fee to cover the reserved time.

For recurring service agreements, either side can end the agreement by giving [30 days'] written notice, unless the agreement says otherwise.

Invoices and Payment

Please pay your invoice within [insert payment terms, for example 15 days] of the invoice date, unless your agreement says otherwise.

If payment is late, we may charge interest of [insert rate] per month. Taxes will be added to your invoice as required.

Our Satisfaction Promise

If something isn't right, tell us within 24 hours, and we'll return to re-clean the areas you're not happy with at no extra cost.

We just ask that you give us the chance to make it right first.

Regulated Spaces, Food Businesses and Healthcare

We clean to a professional standard, but our cleaning does not count as an inspection, certification, or official approval.

If you run a restaurant, food business, healthcare or wellness space, childcare, or school, you are still responsible for following all health, safety, and licensing rules.

Please let us know about any special cleaning or sanitising needs before we start, so we can agree on what's needed.

What We Don't Cover

To keep our team safe, some tasks fall outside a standard clean, including biohazards, mould remediation, pest issues, hazardous waste, heavy lifting, work at unsafe heights, and cleaning that requires specialised certification.

If your space needs any of this, talk to us first.

Floor and Window Work

The way we clean your floors and windows depends on their condition. If there are already cracks, worn seals, or old coatings, we can't be responsible for any damage related to them.

If we notice anything that could cause a problem, we'll point it out before we start.

Damage and Liability

We treat your space and belongings with care. If we cause damage, tell us within 24 hours.

We're not responsible for items that were already worn, loose, or fragile, or for normal wear.

Our responsibility for a service is limited to the amount you paid for it.

We carry the insurance and worker coverage required for our work [confirm and update as needed].

Your Responsibilities

Please secure valuables, cash, and confidential documents, point out anything that needs special care, and let us know about safety concerns.

Hiring Our Staff

Our team members are part of what makes us good at what we do. Please don't privately hire or contract our staff, or anyone we've introduced you to, for at least 12 months after your last service with us.

Talk to us first if you'd like to.

Website Content

The content on our website belongs to us and may not be copied or reused without our permission.

Governing Law

These terms are governed by the laws of the Province of British Columbia and the laws of Canada that apply there.

Changes

We may update these terms from time to time. The date at the top shows the latest version.